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Warranty Information

Comprehensive Warranty Coverage for Your New Desktop

At Performance Computer Group (PCG), we understand the importance of protecting your investment in a new gaming PC. That's why we offer a comprehensive warranty to ensure you get the peace of mind you deserve.

Warranty Tiers

We offer four tiers of warranty coverage to suit your individual needs and budget:

Tier 1 - FREE - PCG Courtesy

Our complimentary Tier 1 warranty provides you with one year of coverage on both parts and labor. This is a great option for customers who are confident in their ability to maintain their system and who want basic protection against manufacturing defects.

Tier 2 - $69.95 - 1-year parts, 3-year labor + Free 2-year upgrade

For added peace of mind, our Tier 2 warranty extends your parts coverage to three years and includes priority rush diagnostic with a 24-hour turnaround. Plus, you'll receive a free two-year upgrade to keep your system up-to-date.

Tier 3 - $139.95 - 3-year parts and labor + Free lifetime upgrades

Our Tier 3 warranty provides the ultimate protection for your desktop computer. With three years of coverage on both parts and labor, you'll have peace of mind knowing that your system is fully protected against manufacturing defects and normal wear-and-tear. Plus, you'll enjoy free lifetime upgrades to keep your system up-to-date and compatible with the latest technology.

Tier 4 - $224.95 - 3-year parts and labor, priority support + Free lifetime upgrades

Our top-tier warranty offers the most comprehensive protection available. You'll enjoy three years of coverage on both parts and labor, priority rush diagnostic with a 24-hour turnaround, and zero labor fees on all upgrades when you purchase the components through us. Plus, you'll benefit from free lifetime upgrades to keep your system up-to-date.

Key Warranty Benefits

  • No out-of-pocket expenses, hidden fees, or deductibles
  • Normal wear-and-tear coverage included
  • 100% transferable to future owners
  • $39.95 fee applies for incorrect configuration
  • Zero labor fee upgrades for Tier 3 and Tier 4 customers
  • Coverage does not include software errors, physical abuse, or accidental damage

    Peace of Mind with PCG Warranty

    With PCG's comprehensive warranty coverage, you can rest assured that your new desktop computer is protected against a wide range of issues. Our experienced technicians are always available to assist you with any questions or concerns you may have.

    Warranty Exclusions

    The warranty does not cover:

    • Software errors, including but not limited to corrupted software, viruses, and spyware
    • Physical abuse or accidental damage
    • Parts not covered by the warranty, such as laptop batteries
    • Damage caused by misuse, negligence, or improper installation or maintenance
    • Damage caused by natural disasters, power surges, or spikes
    • Damage caused by incompatible software or hardware

      Obtaining Warranty Service

      To receive warranty service, please contact PCG at (813)-639-0211 or We will provide you with instructions on how to ship your gaming PC to our store or feel free to drop off your system at our store if you are in the Tampa area. Once we receive your gaming PC, we will inspect it and determine the cause of the malfunction. If the malfunction is covered by the warranty, we will repair or replace the defective part at no charge. We will also cover the cost of shipping your repaired or replacement gaming PC back to you.

      Upgrade Your Warranty Today

      If you've already purchased a desktop computer from PCG, you can still upgrade your warranty coverage within 90 days. Contact our customer service team to learn more about our available options.

      Please note that Performance Computer Group reserves the right to modify or alter the terms of this warranty at any time without prior notice. Any changes or modifications made to the warranty will be reflected on our website and will be effective immediately. It is the customer's responsibility to regularly review our website for the most up-to-date warranty information.

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